Reply Email: support@flamesisters.com
We hope you're satisfied with your purchases! However, if you're not 100% happy with the items you've received, we're happy to accept returns within 15 days of delivery for most items, provided they're in new condition. Please note, unless the original items are defective, customers are responsible for return shipping costs.
Return Procedure:
Step 1: Please reach out to our customer service, specifying the items you'd like to return and the reason. If there are quality issues, please provide images of the relevant items.
Step 2: Kindly mail back your items following the return instructions provided by our service team.
Step 3: Within 3-5 working days after our warehouse receives and approves your returned items, the corresponding refund will be issued to your original payment account or credit card, as per your communication with our service team.